Shelby 9-1-1 provides equal access to citizens using TTY devices for communications. TTY is a text message system that is used by speech and/or hearing impaired individuals to communicate via phone lines with other TTY users. Each end of a TTY call must have a TTY device.

It does help the 9-1-1 center if TTY users will press the space bar several times when the phone is answered. If we do not detect Baudot tones and there is no voice response on a call, we will send a TTY message.

• NENA's Accessibility Committee
  Many links to TTY resources and general information about other accessibility issues for 9-1-1.