TDD / TTY

DO NOT use the relay service in an emergency! Call 9-1-1 and we will communicate directly with you using TDD/TTY.

Shelby 9-1-1 provides equal access to citizens using TTY devices for communications. TTY is a text message system that is used by speech and/or hearing impaired individuals to communicate via phone lines with other TTY users. Each end of a TTY call must have a TTY device.

It does help the 9-1-1 center if TTY users will press the space bar several times when the phone is answered. If we do not detect Baudot tones and there is no voice response on a call, we will send a TTY message.

NENA's Accessibility Committee
Many links to TTY resources and general information about other accessibility issues for 9-1-1.


We use these messages, or ones like them, when communicating with TTY users.

  • 911 WHAT IS YOUR EMERGENCY Q GA_
  • WHAT IS YOUR PHONE NUMBER Q GA_
  • WHAT IS YOUR NAME Q GA_
  • WHAT ADDRESS TO SEND HELP Q GA_
  • STAY CALM HELP IS ON THE WAY…
  • STAY NEXT TO YOUR TTY HD…
  • CALL BEING TRANSFERRED (GIVE TO) TO A MEDICAL PLACE HD…(RINGING)…
  • Additional or different messages can be tailored to fit individual needs. Examples include:
    • WHAT IS YOUR HOME ADDRESS Q GA_
    • WHERE IS THE EMERGENCY NOW Q GA_
    • IS ANYONE HURT Q GA_
    • DOES HE OR SHE NEED MEDICAL HELP Q GA_
    • WHO IS HURT Q GA_
    • WHERE DOES IT HURT Q GA_
    • NAME OF HURT PERSON Q GA_
    • HOW OLD IS HE OR SHE Q GA_
    • MAN OR WOMAN Q GA_
    • IS THE HURT PERSON AWAKE Q GA_
    • WHAT DOES THE RUN-AWAY CAR LOOK LIKE Q GA_
                (In this context, "run-away" is used for a "get-away" vehicle. Other concepts may include a hit and run, or car-jacking.)
    • WHAT KIND OF RUN-AWAY CAR Q FORD Q CHEVY Q OTHER Q GA
    • WHAT COLOR IS THE RUN-AWAY CAR Q GA_
    • IS ANYONE INSIDE THE RUN-AWAY CAR Q GA_
    • DOES THIS PERSON HAVE GUN, KNIFE, OR OTHER Q GA_
    • IS THE WHOLE BUILDING ON FIRE Q GA_
    • IS THE FIRE IN ONE SMALL PLACE IN BUILDING Q GA_
    • ARE THERE PEOPLE STUCK INSIDE THE BUILDING Q GA_
    • HOW MANY PEOPLE ARE STUCK INSIDE THE BUILDING Q GA_
    • DO YOU KNOW HOW THE FIRE STARTED Q GA_
    • HOW TALL IS THE BUILDING Q GA_
    • PLEASE HOLD UNTIL POLICE CAR GETS THERE…
    • IS THERE A FIGHT Q GA_
    • HOW MANY PEOPLE IN FIGHT Q GA_
    • ARE YOU ALONE NOW Q GA_
    • CAN YOU GO TO YOUR NEXT DOOR NEIGHBORS Q GA_
    • DO YOU HAVE A DOG Q GA_
    • DOES YOUR DOG BITE Q GA_
    • CAN YOU WALK Q GA_
    • FAMILY OR HUSBAND OR WIFE WE CAN CALL FOR YOU Q GA_
    • WHAT IS THEIR PHONE NUMBER PLS Q GA_
    • LEAVE NOW SKSK