Shelby 9-1-1 is primarily funded by a surcharge on telephone
service. The citizens voted to create a 9-1-1 system and agreed to pay
no more than 5% of their basic telephone service rate to provide
funding. The current rate is $2.20 for residential lines and $3.50 for
This money is collected by the phone companies as a separate charge
on your phone bill and is forwarded to Shelby 9-1-1 each month. From
this revenue we pay salaries and operational expenses.
Wireless phones pay $0.70
per month and Shelby County receives a pro-rata share based on
population of all the money collected in Alabama.
We also contract with the
Sheriff's Office and the Cities of Harpersville and Vincent for law
enforcement dispatch and receive funding through the contract.
(EMD) Dispatchers who receive specialized training can provide
information to callers that often improves the outcome of an
emergency. EMDs can tell someone how to perform CPR or try to clear a
blocked air-way. Often the instructions given are much less
dramatic, such as controlling bleeding or general first aid.
Not all 9-1-1 centers provide EMD, and Shelby County is very proud
to be among those that provide this life-saving service. Just
staying on the phone with callers so they are not "alone"
while awaiting the arrival of responders is a benefit.
All areas of Shelby County are
covered by 9-1-1 service, it does not matter if you live in a city or
unincorporated area, 9-1-1 will provide access to your local emergency agencies.
The Board of Directors of
Shelby County 9-1-1 is appointed by the County Commission from
nominees of the Associations or agencies shown below.
||Chief Tommy Thomas
Southeast Shelby Rescue
Shelby County is served by an Enhanced 9-1-1 system. The
name, address or location and phone number of the telephone used to dial 9-1-1
is displayed on a computer screen at the 9-1-1 center.
Combining this information with questions asked of the caller, the
Call-Taker determines which emergency agency, or agencies, should
respond to the scene. The department(s) are then notified to respond by
a Dispatcher who has been silently monitoring the conversation. Over
95% of calls are dispatched within 60 seconds of being answered!
Dispatchers are trained to provide pre-arrival instructions to
callers. Medical emergencies are the most common use of pre-arrival