Who We Are

Our Mission

"To provide the citizens of Shelby County with a quick and efficient method for accessing emergency services using 9-1-1 and to support the emergency service providers through superior dispatch and communications services."

Organization Structure

Shelby County 9-1-1 is a division of County government formed by a vote of the citizens in March of 1988. A Board of Commissioners is appointed by the County Commission to oversee the operation of the 9-1-1 system.

The Board employs an Executive Director to implement the Board's policies and to manage the day to day operation of the system. The Executive Director hires and supervises staff as authorized by the Board to ensure the efficient operation of the 9-1-1 system.

Board of Commissioners

The Board of Commissioners of Shelby County 9-1-1 is appointed by the County Commission from nominees of the Associations or agencies shown below. 

Shelby County 9-1-1 Board of Commissioners
Shelby County Commission Commissioner Rick Shepard
Loren Russell
Shelby County Sheriff's Office Sheriff John Samaniego
Police Chief's Association Chief Tommy Thomas (ret.), Pelham Police Department
Shelby County Fire and EMS Association Chief Wayne Shirley, Chelsea Fire Department
Chief Mark Bray, Southeast Shelby Rescue
Emergency Management Chad Scroggins

Basic Operations

Shelby County is served by an Enhanced 9-1-1 system. The name, address or location, and phone number of the telephone used to dial 9-1-1 is displayed on a computer screen at the 9-1-1 center.

 Combining this information with questions asked of the caller, the Call-Taker determines which emergency agency, or agencies, should respond to the scene. The department(s) are then notified to respond by a Dispatcher. Over 95% of calls are dispatched within 90 seconds of being answered!

Emergency Medical Dispatchers are trained to provide pre-arrival instructions to callers. Medical emergencies are the most common use of pre-arrival instructions.


Shelby County 9-1-1 is primarily funded by a surcharge on telephone service. The current fee is $1.75 per connection. The fee is collected by the State of Alabama 9-1-1 Board and distributed monthly.

More information can be found at the Alabama 9-1-1 Board's website.

We also receive funding from our dispatch contracts with the Shelby Count Sheriff's Office, Harpersville Police Department, Vincent Police Department and the City of Vestavia Hills.